Order Help
Everything you need to know about processing, delivery, returns, and getting help with your Bella Gloss order.
We pack every Bella Gloss order with care. Orders are typically processed within 1-3 business days, excluding weekends and holidays.
Shipping rates and available delivery methods are shown at checkout based on your order and delivery address. Once your order ships, you will receive a confirmation email with tracking details when carrier tracking is available.
Delivery estimates begin after your order has been processed and handed to the carrier. Actual delivery timing can vary because of carrier volume, weather, holidays, or address issues.
If your package appears delayed, please check the tracking link first. If tracking has not updated for several business days, contact us with your order number and we will help look into it.
Because Bella Gloss products are personal-care cosmetic items, opened or used products cannot be returned for hygiene and safety reasons.
Unopened and unused items in their original packaging may be eligible for return within 14 days of delivery. To begin a return request, email us with your order number before sending anything back.
If your order arrives damaged, missing an item, or includes the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label so we can help quickly.
If approved, we will arrange the next best solution, such as a replacement or refund, depending on product availability and the issue.
Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card provider may need additional time to post the refund to your account.
Original shipping charges are not refundable unless the return is related to a Bella Gloss fulfillment error or a damaged item approved by our team.
Email ideatank360@gmail.com with your order number and a short note. We are happy to help.
